It would seem
Columbia House has one set of rules for other customers and a different set for me..when I first joined they forced me to complain to the Attorney General because they refused to adhere to their own agreement...I won and they were forced to send me the rest of my intro package prior to my paying..they tried to force me to prepay for my intro package..I refused and the AG sided with me..now it seems they are bound and determined to make my membership a
living ***...I placed my first order I was forced to reorder because they refused to ship out my first order..they finally did and the one set that would count as 1 toward my
obligation arrived heavily damaged..I informed them of the damage I might add the
shipping box was undamaged yet the cd case was smashed beyond repair and the discs were scratched, I believe this set was damaged prior to shipping and sent on purpose why else would the set be damaged, but the
shipping box not be..I was sent two different emails the first said to "send it back" and the second said to "throw it away"..I find it funny I was sent a damaged set and of course it was the set that would count as my first
obligation purchase..the cost was removed from my balance..I still owe for the rest of the order a mere $24.96...I placed more orders and was shocked when none of them were shipped..3 were not yet released when I placed my order..however one has since become available, but has not shipped..to their credit they did ship me a replacement title for one from my intro package that was no longer available..of course that one they cannot bill me for in any way so it does not count toward my
obligation nor does the one title I was sent..get the picture? They are sending me titles that do NOT count toward my
obligation, but holding out on sending the ones that do!! They ignore my email complaints that is until I start sending in complaints elsewhere!!I was shocked when I received a note saying unti
l I pay off my balance I might add that is NOT past due nor was it past due when I placed my other orders..I spoke with a customer of theirs online who said he "placed orders totaling almost $300 BEFORE they sent him such a notice!!" It seems the rules are different for me then for other customers and if this is the way they want it to be then I will take my business and money elsewhere..I usually buy up to 5 dvds every two weeks, but if that's not good enough for them then they can kiss my money and my *** goodbye..I plan to send them a copy of this complaint and if the rest of my orders are not shipped to me including the preorders I will leave this club and they can shove their attitude, their dvds and my so called
obligation up their ***. This club has been nothing, but a pain, they lie, change the rules around only do the right thing when forced to and get their revenge in a sneaky way..I wont let my nerves be shot by this companies actions..I will walk away and they will lose alot of money!
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